Privacy policy

Privacy Policy — Allube Cosmetics

Last updated: 09 February 2026

This Privacy Policy explains how Men e-commerce EOOD (“we”, “us”, “our”) collects, uses, and shares personal data when you visit or make a purchase from https://allube.store (the “Site”) or otherwise interact with us (collectively, the “Services”).

1) Who we are (data controller)

Controller: Men e-commerce EOOD
Address: Okolovrasten pat 87 blvd, Sofia 1407, Bulgaria
Email: office@allube.store

2) Personal data we collect

Depending on how you use the Services, we may collect:

Contact details: Name, email, phone number, billing and shipping address.
Order details: Products purchased, order value, discounts, delivery details, invoices/receipts.
Payment status/confirmation: Payment confirmation and limited payment-related data provided by payment processors (we do not store full payment card details).
Account data (if you create an account): Username, password (stored securely), account preferences.
Customer support data: The content of messages/emails you send us and any information you choose to provide.
Device and usage data: IP address, browser type, device information, pages viewed, and interactions with the Site (often collected through cookies and similar technologies).

3) Why we use personal data (purposes)

We use personal data to:

Provide the Services: Process orders, payments, shipping, customer support, and returns/refunds.
Communicate with you: Order confirmations, delivery updates, service messages, and support replies.
Maintain security and prevent fraud/abuse.
Comply with legal obligations: For example, accounting and tax requirements.
If enabled, run marketing and growth activities: For example, sending marketing communications and running analytics/advertising to understand performance and grow our business (see Section 6).
Marketing opt-out: If we send marketing emails, you can unsubscribe at any time using the link in our emails.

4) Who we share personal data with (recipients)

We share personal data only as necessary with:

Shopify (our ecommerce platform/hosting provider).
Payment providers (to process payments).
Shipping and logistics providers (to deliver orders).
Service providers that help us run the store (e.g., email delivery, customer support tools, IT/security providers).
If enabled, marketing/analytics partners (listed in Section 6).

5) International data transfers

Some service providers may process personal data outside the European Economic Area (EEA).
Where applicable, we use recognized safeguards intended to protect personal data for such transfers.

6) Cookies, analytics, and marketing tools

Cookies and similar technologies

We use essential cookies/technologies needed for the Site to function (for example, cart, checkout, security, and basic preferences).
We may also use non-essential cookies for analytics and advertising; where required, these are activated only after you provide consent through our cookie banner/settings. EU rules generally require consent for non-essential cookies/trackers.

You can also unsubscribe from marketing emails at any time via the unsubscribe link included in our emails.

Shopify cookies

Shopify may place cookies to enable and operate the storefront and checkout; details are available in Shopify’s Cookie Policy.

Marketing/analytics tools (not currently in use)

We currently do not use the tools below, but we may enable one or more of them in the future. If enabled, they may collect or receive device/usage data (such as cookie identifiers, IP address, browser/device information), on-site actions (such as page views, add-to-cart, checkout steps, purchases), and in some cases limited customer information (for example, hashed identifiers), depending on configuration and your consent choices.

Meta Pixel (Facebook/Instagram ads measurement and remarketing).
Google Analytics (website analytics).
Google Ads conversion tracking / remarketing (ad measurement and audience building).
TikTok Pixel (ad measurement and remarketing).
Klaviyo (email/SMS marketing and marketing automation).
Shopify Email (Shopify’s email marketing tool).
Shopify Audiences (audience building for advertising platforms, where available/eligible).

If we enable any of these tools, we will update this Privacy Policy as needed and, where required by law, present cookie/consent choices before non-essential tracking runs.

7) Data retention (how long we keep data)

We keep personal data only as long as necessary for the purposes described in this policy, including:

Order and accounting records: Retained for as long as required by applicable accounting/tax laws.
Customer support records: Retained as long as needed to resolve issues and for reasonable follow-up.
Marketing preferences: Retained until you unsubscribe/withdraw consent, plus minimal records needed to respect your choices.
Cookie data: Retained according to cookie durations and your consent choices.

8) Your rights

Depending on your location and applicable law, you may have rights such as access, rectification, deletion, restriction, objection, portability, and the right to withdraw consent where processing is based on consent.

To exercise your rights, contact: office@allube.store

9) Complaints (Bulgaria / EU)

If you have concerns, contact us first and we’ll try to resolve them.
You also have the right to lodge a complaint with a supervisory authority.

Bulgaria supervisory authority: Commission for Personal Data Protection (CPDP), 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592, Bulgaria, email: kzld@cpdp.bg, website: https://www.cpdp.bg

10) Children

The Services are not intended for children, and we do not knowingly collect personal data from children.

11) Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version on the Site and change the “Last updated” date.

Contact

Questions or requests: office@allube.store